E

A

S

E

M

Y

H

O

L

I

D

A

Y

S

image
image

Refund and Cancellation Policy

  • Home
  • Refund and Cancellation Policy
shape-image

This Refund and Cancellation Policy applies to services provided through EaseMyHolidays, operated by AK INFOPARK PRIVATE LIMITED, having its registered office at 6-101, Trivandrum Main Road, Parvathipuram, Nagercoil, Tamil Nadu 629003.

EaseMyHolidays — Tour Cancellation & Refund Standard Rules

At EaseMyHolidays, we strive to provide a transparent, reliable, and fair cancellation and refund structure. This policy outlines the terms under which cancellations may be initiated by customers or EaseMyHolidays, along with applicable cancellation charges and refund processing timelines.

1. Cancellation Request Procedure

All requests for booking cancellation or modification must be submitted in writing by the primary lead traveler via registered email to sales@akinfopark.com or submitted through the customer account portal on easemypay.in.

Verbal requests or telephonic cancellations will not be accepted.

2. Standard Holiday Package Cancellation Charges

Cancellation charges per person depend on the time remaining between the official receipt of the written cancellation request and the scheduled tour departure date.

Time Frame Prior to Departure Cancellation Penalty (% of Total Package Cost)
99 to 60 Days before departure 10% of Total Package Cost
59 to 21 Days before departure 25% of Total Package Cost
20 to 0 Days / No Show 50% of Total Package Cost
3. Non-Refundable Components

Certain services included within custom or group holiday packages are strictly non-refundable regardless of when the cancellation request is submitted:

  • Flight Tickets: Non-refundable, non-changeable airfares, low-cost carrier tickets, and instant-purchase flight bookings.
  • Visa & Processing Fees: Consulate/Embassy visa application fees, VFS operational fees, and courier charges.
  • Peak Season & Special Services: Peak-season hotel non-refundable deposits, cruise line cabin bookings, event tickets, and specialized safari permits.
4. 48-Hour Flexible Booking Guarantee (Select Domestic Packages)

EaseMyHolidays offers a 100% booking protection guarantee on designated flexible domestic holiday packages.

If a written cancellation request is received within 48 hours of the initial payment and booking confirmation, provided the departure is at least 30 days away, a full refund will be initiated without cancellation fees, excluding statutory taxes and card processing charges.

5. Cancellations Initiated by EaseMyHolidays / Force Majeure

In the rare event that EaseMyHolidays cancels a tour due to unavoidable reasons, bad weather, natural disasters, or operational constraints:

  • Prior to Departure: EaseMyHolidays will attempt to provide an alternative departure date or an alternate equivalent tour package.
  • During Departure: If a tour is interrupted during execution due to force majeure, a pro-rata refund will be provided for unutilized hotel stays or sightseeing, strictly limited to vendor recovery limits.
6. Refund Processing Timeline & Method
  • Processing Window: Once a cancellation request is approved, refunds are processed within 15 to 30 working days.
  • Refund Route: Refunds are credited directly back to the original source account (Credit Card, Debit Card, Net Banking, or UPI) used during the initial transaction.